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Supreme Bear

Help & FAQs



Where is your store located?

We are currently an online store based in Melbourne. Please stay tunned to our website, we will announce when our physical store opens

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

What if I want to speak to someone?

Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.


What countries do you ship to?

Although we primarily ship within Australia, we support global shipping. For more information, please view our shipping policy.

How long will it take to receive my order?

Standard shipping normally takes 3-6 days. Express shipping is available on all domestic orders ($15 AUD additional charge).
International shipping times depend on the products and destination.

Returns and Refunds

How do I return a product?

Items must be returned within 7 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

For more information, please check our Return & Refund policy

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s). All refunds will be made back to the original payment method.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.